Privacy policy

INTRODUCING THE TRIBECA TRIBE COLLECTIVE AND THIS PRIVACY OUTLINE

We are Tribeca Tribe Limited (“we”, “our”, “us”), wholeheartedly dedicated to safeguarding your privacy. Tribeca Tribe Limited is the main entity in compliance with the General Data Protection Regulation (the “GDPR”). 

This Privacy Outline describes our methods of processing and using personal information. Tribeca Tribe Limited manages tribecatribe.co, accompanied by several international domains and our iOS and Android applications for Tribeca Tribe (referred to hereafter as the "platform"). This document reveals the types of data we collect, our reasons, and how the information might be applied or distributed.

The services and platforms under Tribeca Tribe are not crafted for children. If this Privacy Outline sparks questions, feel free to connect with the Tribeca Tribe.

To comprehend how to exercise your legal entitlements, direct your attention to section 10 (“Understanding Your Privacy Rights?”).

THIRD-PARTY DOMAINS

Our platform may feature pathways to our associated boutiques, traders, and designer brands (our “Collaborators”), marketers, and other parties. Engaging with these links means you acknowledge that our Privacy Outline doesn’t pertain to those external sites. We don’t shoulder responsibility for their privacy measures, so it’s crucial to peruse their protocols before sharing any personal information.

THE SPECIFICS OF OUR DATA COLLECTION?

Engaging with us, either through our platform or directly, leads us to amass various details:

  • Data you disclose: This is the information you submit when you sign up on our platform, make purchases, or engage in online activities. This can include signing up for updates, participating in events, or reaching out via multiple channels (email, call, messaging apps, or social media).

Details might encompass your name, contact information, shopping habits, feedback, images, and transaction records. When creating an account on tribecatribe.co, you might upload a personal picture and choose a pseudonym. You can also encourage acquaintances to explore our offerings through this account.

  • Data from other sources: We might extract details about you from various platforms or sources, like other accounts or websites. This includes our Collaborators, platforms such as Facebook and Twitter, promotional networks, analysis firms, and payment and delivery services.

Connecting to our apps through platforms like Apple, Google, or social media permits us to access specific information from these platforms. The data we acquire is contingent upon your settings and their individual privacy guidelines.

We might combine your data with information from public repositories to refine your user experience. This could encompass household details, income brackets, or job roles, which can be correlated with your personal data.

A deeper exploration into our collaborations can be found in section 5.

  • Technical Insights: Every engagement with tribecatribe.co leads to certain data points being auto-captured by our digital systems. This includes:
  • Cookies: Elaborated upon in section 7, these miniature digital files amplify your online experience. They remember preferences, ensuring a smooth and seamless experience on tribecatribe.co
  • Device Details: Data types depend on your device and its configurations but generally involve device type, IP addresses, browsing data, geographic settings, and any technical issues encountered.

WHY DO WE PROCESS YOUR INFORMATION?

To optimize our services, including enabling purchases and enhancing user experiences, we utilize your data. Key usages include:

  • Marketing & Advertising: If you've shown interest or made purchases, we and our partners might send you tailored news, updates, and offers. You can opt-out anytime via your account or through links in promotional emails.
  • Shopping & Styling Recommendations: In select regions, we team up with third parties to offer shopping suggestions and styling insights, enhancing your interactive experience.
  • Targeted Ads: With third-party providers, we display relevant advertisements on various platforms. This includes understanding your interactions with our website and others.
  • Research & Analysis: We monitor your website interactions to improve our services and potentially offer loyalty programs and VIP benefits.
  • Identity & Financial Security: We ensure you're genuine and protect against fraud by conducting credit checks.
  • Account Management: Your account on our site contains personal details to streamline your experience.
  • Order Fulfillment: To deliver orders, we need details like name, address, and order specifics.
  • Payment Processing: We use payment data, without storing it, to finalize purchases.
  • Customer Support: Your details aid our team in addressing queries, feedback, and enhancing service quality.
  • Site Optimisation: Browsing data helps refine our site functionality.
  • Fraud & Credit Checks: To protect against malicious activities, we scrutinize your details, browsing habits, and public records.
  • Loyalty Programs: We offer exclusive benefits based on your purchase history and engagement.
  • Location-based Services: Our app may suggest nearby boutiques, requiring location access.
  • Research & Feedback: Analysis of your site usage improves our offerings.
  • Advertisements: We promote relevant products by analyzing your preferences.

WITH WHOM IS YOUR DATA SHARED?

To effectively deliver our services and maintain our website, we collaborate with several trusted third-party entities. In doing so, we may disclose your data under certain circumstances:

  • Business Group Affiliations: Tribeca Tribe Limited belongs to a global consortium of companies, referred to as the “Tribeca Tribe Group”. This group encompasses Tribeca Tribe Limited and its affiliates, such as Browns (South Molton Street) Limited, Stadium Goods, and New Guards Group. We might disclose your data for operational needs and website offerings. You can be assured that their data handling aligns with this Privacy Policy.
  • Partnered Boutiques & Brands: Our website showcases products from selected partners. Post your consent, we may share certain details like your name, contact data, and purchasing specifics with these partners for their marketing objectives. Their use of your data will comply with their respective privacy policies.
  • Service Providers: We depend on select third parties to facilitate our offerings. They are allowed to use your data only as required for their service provisions. These third parties include:
  • Delivery services to ensure you receive your orders.
  • Payment gateways to process payments.
  • Fraud prevention and credit assessment agencies.
  • Analytics and search engine entities like Google for website enhancement.
  • Customer service tools to enhance your user experience.
  • Marketing tools for promotional activities.
  • Providers for targeted marketing and product suggestions.
  • Survey agencies to gather user feedback.
  • Platforms integrated with our website, such as product review managers.
  • IT solutions for our tech infrastructure, like Microsoft Azure for data hosting.
  • Marketing Affiliates: Data may be provided to our marketing and social media affiliates (e.g., Facebook, Twitter) for targeted advertising regarding our and our partners’ offerings.
  • Data Enrichment Partners: We might blend the data we have about you with data from external sources to get a more comprehensive customer profile. This is done to offer personalized services.
  • Potential Business Transactions: As we explore growth avenues like mergers, asset sales, etc., your data might be reviewed and potentially transferred for evaluating such ventures.
  • Styling Assistance: We aim to enrich your shopping journey. In doing so, we might collaborate with third-party styling agencies, such as Wishi Fashion Ltd., depending on availability in your region.
  • Legal Obligations: At times, regulatory or law enforcement agencies might request access to your data. While we evaluate such requests critically, we might have to comply under specific legal scenarios. If possible, and not prohibited, we'll aim to inform you about these requests.
  • Shared Aggregate Data: We might compile user data into a collective format to understand user behaviors and product demand. While this aggregate data is anonymous and won’t identify you, it can be shared with certain third parties, such as our investors and traffic monitoring tools, for insights.

HOW WE HANDLE YOUR DATA TRANSFERS

When you access our platform and make use of our offerings, please be aware that your personal data may be processed in the USA.

To make our platform and services accessible to you, based on the previously mentioned objectives, your personal data might be transferred and stored outside the European Economic Area (“EEA”), predominantly in the United States. This transfer is generally to our affiliated entities, collaborating partners, or third parties we associate with, as detailed below:

  • For transfers to our affiliated entities outside the USA, which might include Europe, we depend on the Commission's standardized contracts for personal data transfer to non-EEA nations.
  • Data is shared with our partners as required to fulfill the agreement between you and the partner from whom you purchase.
  • With regards to our third-party service providers mentioned previously, we employ various protective measures for data transfer.

ABOUT COOKIES

We employ "cookies" technology to gather data and remember your online choices. Cookies are minor data fragments sent from a server to a browser, allowing distinct identification of the browser on different pages.

Our website uses the following cookie categories:

  • Essential cookies: These are crucial for site navigation and accessing features. Without these, certain services like recalling login details or basket items cannot be provided.
  • Performance cookies: They collect anonymous usage data (e.g., we utilize Google Analytics to gain insights into user behavior) to help us improve navigation, user experience, and marketing efforts.
  • User-specific cookies: Remember your preferences like location, language, or search parameters to enhance your experience.
  • Advertisement cookies: They gather data on your browsing habits to provide more pertinent advertisements. These cookies are generally set by third-party advertisement networks.

For opting out of these cookies, check the options provided in the original content.

SAFEGUARDING YOUR DATA

Your data security is paramount to us. We've implemented multiple measures:

  • Using Transport Layer Security (TLS) for encrypting data during transactions.
  • A unique username and password for accessing your account.
  • Not storing complete card details.
  • Continually monitoring our infrastructure for potential threats.

However, note that no online data transmission is entirely secure.

DURATION OF DATA STORAGE

Your data remains with us as long as your account exists and thereafter to address any queries or claims related to our services. In certain cases, you can request data deletion as detailed later.

Post account termination, we might store your information in a summarized and anonymous manner.

YOUR PRIVACY ENTITLEMENTS

You possess specific rights concerning your personal data. These rights might apply under particular circumstances. To practice any rights, please fill in this Data Subject Request Form. 

Rights & Requests Regarding Personal Data

1. Access: Know and access personal data we have about you. Your Tribeca Tribe account displays your details (e.g., name, email, order history). You can request a copy, but additional copies might have a fee. Exceptions exist if revealing data infringes on others' rights.

2. Portability: Get a structured format of personal data provided with consent or for our contract. We can transfer this to a designated third-party if feasible. However, we aren’t liable for third-party processing or security.

3. Correction: Correct inaccurate personal data via “My Account” or email. We might need reasons for corrections and might temporarily restrict processing during assessment.

4. Erasure: Request deletion of your personal data if:
  • No longer necessary.
  • Based on your withdrawn consent.
  • Processed based on our legitimate interest, and you object.
  • Used for promotions you no longer want.
  • Processed unlawfully.
  • Erasure requests require reasons and might be declined if there's a legal ground. If public data is to be deleted, we’ll try notifying relevant parties.
5. Processing Restriction: Request that we only store, not process, your data if:
  • Data might be inaccurate.
  • Processing is unlawful, but you want storage.
  • No longer necessary for us but needed for legal reasons.
  • You object to processing based on our legitimate interest.
6. Objection: Object to promotional processing by updating Tribeca Tribe account settings, unsubscribing, or using the Unsubscribe Form. Other objections, like those against processing based on legitimate interests, are considered case-by-case.

7. Consent Withdrawal: Change marketing preferences or use the Unsubscribe Form.

Policy Updates

Any changes to this policy will be posted here, and significant changes may be communicated via email. Check regularly for updates.